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Ordering info

We accept    
  • Master Card
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  • Visa
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    We will ship within 2 UPS business days of any in-stock order. We will let you know that business day if we have it. UPS pricing will be the best possible with no extra cost for packing materials. We will e-mail you a tracking number with every shipment. If you know what car you have we will get you the right parts. If we do screw up, we will send you a return authorization, and will credit your account upon return of the part in the same condition you got it. Parts all carry manufacturers warranties. We stand behind the products we sell. If you wish to buy in volume, special volume pricing is available. We charge sales tax in OH. If you want to be tax exempt, we must have a tax exempt form on file.
    Undercar Specialty Warehouse Accepts returns under the following policy
    • Product is in original packaging and condition
    • Product has to be returned within 30 days of purchase
    • Product must have a return authorization number
    • All returns are subject to a 15% restocking fee
    • Customer is responsible for return freight
    • Only prepaid freight is accepted at our loading dock
    • Product not used, installed, or disassembled
    • Product not damaged due to incorrect installation
    • Product not missing parts, hardware, or instructions
     
    Custom or Special Orders are Non-Refundable
    Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, a refund will be issued. All applicable sales tax will be refunded. The cost of shipping will be credited only in those instances that the return is a result of our error.
    • C.O.D. shipments will be refused.
    • Returns without written authorization will be refused.
     
    Lost or damaged packages are the responsibility of the carrier, and a claim must be filed with them within 24 hours. In cases of lost shipments, at customer's request we will ship the product again and bill the customer. Upon notification from the carrier that the product has been located or notification that they were unable to locate the product and credit has been issued to Undercar Specialty Warehouse, at that time we will issue a credit or refund.
     
    Refunds
    We will issue a refund for products returned when they meet the above requirements. The cost of shipping will be credited only in those instances where the return is a result of our error.
     
    Labor
    We will not refund any labor costs incurred by you or the installer of the products purchased at this website.
     
    Warranty
    All parts are backed by the limited warranty extended by the parts manufacturer. Parts returned for warranty will be exchanged or credited at our option. Undercar Specialty Warehouse will not back warranty requests due to shipping damage, improper handling, improper installation, abuse, neglect or accidents. Warranty claims apply to parts only, and do not cover labor, installation, towing, or any other charges. Warranty parts when required are to be returned to Undercar Specialty Warehouse at purchaser's expense.
     
    Privacy Policy

    The Way We Use Information:

    We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order/delivery.

    We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

    You can register with our website if you would like to receive our newsletter, notifications of special offers as well as updates on our new products and services.

    Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

    Our Commitment To Data Security

    To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

    Our Commitment To Children's Privacy:

    Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

    How You Can Access Or Correct Your Information

    You can access all your personally identifiable information that we collect online and maintain by our technical department. We use this procedure to better safeguard your information.

    You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

    To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

    How To Contact Us

    Should you have other questions or concerns about these privacy policies, please call us at 800-875-9776.


       

    All parts are backed by the limited warranty extended by the parts manufacturer. Parts returned for warranty will be exchanged or credited at our option. Undercar Specialty Warehouse will not back warranty requests due to shipping damage, improper handling, improper installation, abuse, neglect or accidents. Warranty claims apply to parts only, and do not cover labor, installation, towing, or any other charges. Warranty parts when required are to be returned to Undercar Specialty Warehouse at purchaser's expense.